OptConnect, a longtime leader in fully managed wireless services, today announced that their Customer Care Team has been named Contact Center of the Year by the 2022 Titan Business Awards. The TITAN Business Awards’ primary goal is to acknowledge the achievements of entrepreneurs and organizations globally and this is the second time that OptConnect has been recognized by TITAN for their incredible technical support team.
OptConnect’s Customer Care Team supports the company’s ever-increasing customer base with incredible efficiency and professionalism to make sure that devices get installed quickly and remain connected reliably so customers can focus on their core business and outsource their connectivity needs to our experts. While the number of devices and new customers has also grown rapidly, the team has continued to deliver unparalleled customer satisfaction.
“OptConnect’s Customer Care Center is a group of dedicated, talented employees who work around the clock to ensure that customers’ needs are taken care of,” said Chris Baird, CEO of OptConnect. “This team of highly trained and knowledgeable connectivity experts keep a constant eye on our entire portfolio of connected devices and support customers who need help with installations, site surveys, device troubleshooting and everything in between. We are immensely proud that they are being recognized for their hard work and dedication.”
The TITAN Awards competition does not differentiate between small or big players in the market, and honors excellence impartially on the level playing field they have created. The competition was organized and hosted by the International Awards Associate (IAA) and opened submission to entrepreneurs, SMEs, and large organizations alike. The awards itself had received over 1000 nominated entries in the 2022 competition, from as many as 55 countries, some of which includes the United States, United Kingdom, Australia, Canada, China, India, Oman, Philippines, Portugal, the United Arab Emirates, to name a few.
OptConnect’s Customer Care Team works around the clock to make sure our customers have what they need when they need it. Some of this team’s 2022 accomplishments include:
• Over 23,000 cases resolved
• 98% first-call resolution rate
• 85%+ of all calls answered within 60 seconds
• 24/7/365 Support
To view all the 2022 winners, please visit https://thetitanawards.com/winner.php. For more information about OptConnect, please visit https://optconnect.com.
About International Awards Associate (IAA)
IAA, established in 2015, is the organizer of MUSE Creative Awards, MUSE Design Awards, MUSE Photography Awards, MUSE Hotel Awards, Vega Digital Awards, Vega Students Awards, NYX Marcom Awards, NYX Game Awards, NYX Video Awards, TITAN Business Awards, TITAN Property Awards, LIT Talent Awards, NY Product Design Awards, New York Photography Awards, and iLuxury Awards.
About OptConnect
Established in 2009, OptConnect has rapidly emerged as a premier provider of IoT connectivity solutions, serving diverse sectors including ATMs, vending machines, smart safes, digital signage, security assets and irrigation systems. With the strategic acquisition of Premier Wireless Solutions (PWS) in 2021 and the recent add-on addition of M2MDataGlobal in 2024, OptConnect has solidified its global presence and commitment to delivering cutting-edge wireless connectivity solutions. Our mission remains focused on helping customers design, deploy, and manage their IoT initiatives.
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Media Contact
Gateway Group
Christina Lockwood, Ryan Deloney
(949) 574-3860
optconnect@gateway-grp.com
