OptConnect, a longtime leader in managed wireless services, today announced that they have been honored with multiple Stevie® Awards in the 2022 American Business Awards. OptConnect took home a gold Stevie® for Customer Service Department of the Year and a silver Stevie® for Marketing Team of the Year.
OptConnect’s Customer Care team is a group of dedicated, talented employees who work around the clock to ensure that customers’ needs are taken care of. Being a managed wireless solution, it’s essential that we have knowledgeable employees monitoring devices and tackling potential issues before they even arise. This is truly a team that does it all, from troubleshooting connections with OptConnect hardware to providing information pertaining to signal strength and quality, our Customer Care team works hard to solve any issues whether they be technical, carrier-related, or anything in between.
“I am incredibly proud of the hard work and dedication of our Customer Care Team,” said Kevin Dalton, Chief Experience Officer of OptConnect. “By focusing on solving problems and taking care of the customer with whatever is necessary, our Customer Care Team is a world-class customer service department filled with employees who do their best every day to make sure we continue to be uniquely different than all of the other customer service and tech support teams in our industry.”
OptConnect also took home a silver Stevie® for Marketing Team of the Year. OptConnect’s marketing team plays a vital role in promoting the business and mission of OptConnect. It often serves as the face of the company, coordinating and producing all materials representing the business. It is the marketing team’s job to reach out to prospects, customers, and the community, while creating an overarching image that represents OptConnect in the best way possible. The marketing team was built ground-up from 2018 forward to quickly become one of the most important teams at OptConnect, running successful lead generation campaigns to creating a strong presence online and promoting the OptConnect brand through public relations, advertising, and strategic marketing campaigns.
“Our marketing team goes above and beyond to make things happen,” said Dalton. “One of the most important elements of the OptConnect marketing team is that it’s a small team doing big things. Most other players in our industry have bigger marketing teams where each person can specialize in each field of marketing. What’s unique about OptConnect is that you have a small team handling public relations, social media, email marketing, digital marketing, and everything else that needs to get done. Not only are they managing these things daily but are consistently succeeding in each of these fields to help drive sales and value for the organization.”
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
“We are so pleased that we will be able to stage our first ABA awards banquet since 2019 and to celebrate, in person, the achievements of such a diverse group of organizations and individuals,” said Maggie Miller, president of the Stevie Awards.
Details about The American Business Awards and the list of 2022 Stevie winners are available at http://www.StevieAwards.com/ABA.
For more information about OptConnect, please visit https://optconnect.com.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About OptConnect
Established in 2009, OptConnect has rapidly emerged as a premier provider of IoT connectivity solutions, serving diverse sectors including ATMs, vending machines, smart safes, digital signage, security assets and irrigation systems. With the strategic acquisition of Premier Wireless Solutions (PWS) in 2021 and the recent add-on addition of M2MDataGlobal in 2024, OptConnect has solidified its global presence and commitment to delivering cutting-edge wireless connectivity solutions. Our mission remains focused on helping customers design, deploy, and manage their IoT initiatives.
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Media Contact
Gateway Group
Christina Lockwood, Ryan Deloney
(949) 574-3860
optconnect@gateway-grp.com
