10 Things a Security Reseller Needs for Better Connectivity

4. Follow Regulatory and Compliance Rules

While researching hardware options, remember to check on compliance requirements for cellular connectivity, which can vary widely by region and country. In general, regulations are more complicated for global coverage than they are for local coverage. Some vendors (like OptConnect) can walk you through regulatory issues during the design phase of your project.

Considering embedded cellular? Be forewarned: the certification process can be complex and time consuming. View our embedded solutions page for greater guidance.

5. Ensure Robust Network Security

Security installations are sensitive by nature. Luckily, most hardware is designed to protect data transmitted over cellular networks. At minimum, you should have secure, private networks that only you or your customer can access. Remote security updates and regular diagnostics can also ensure your device is always up to date. At OptConnect, we monitor networks and hardware 24/7 for extra protection.

Ask your vendor to walk you through the security features of each hardware brand so you can compare before you buy. Some cellular devices also feature built-in sensors that can alert customers to tampering attempts.

6. Simplify Setup and Configuration

To help ensure an easier configuration and setup process, your vendor may send a test unit to ensure reliable coverage even in remote or challenging environments. At OptConnect, we work with customers’ configuration requirements ahead of time so that each device is configured, provisioned, and ready to go immediately – right out of the box.

If you want to configure and provision the devices yourself, your vendor should offer a step-by-step process that helps avoid confusion or unnecessary delays.

7. Ask about Redundancy and Failover Options

A consistent network is critical for security applications where downtime can be costly or dangerous. Even if you decide on a wired solution, you should still have a backup.

While single-SIM routers are less expensive, multiple-SIM and/or Wi-Fi routers can offer added protection during a network outage. Automatic failover to cellular can also protect your equipment if the Ethernet connection goes down. Your connectivity expert can advise you on other options, including the pros and cons of eSIM technology.

8. Consider Fully Managed Connectivity

Not every reseller is a technology expert. Most don’t have the expertise (or time) to manage every aspect of connectivity on their own. That’s why hands-on help (all the way from project design through deployment and management) may make sense.

What does a fully managed connectivity plan look like?

At OptConnect, it starts with quick order fulfillment and supply chain management. All our OptConnect cellular devices are fully configured and provisioned (as mentioned earlier). Customers get lifetime access to the Summit portal, where they can manage their entire IoT portfolio in one place. The Customer Care team monitors each device in real time, sending alerts if network problems occur.

If a device goes down, autonomous repair actions attempt reconnection – reducing the need for a costly truck roll. Customers can monitor data usage in Summit and avoid expensive overages. A secure IP network gives enhanced peace of mind. API integration helps streamline workflows. Learn more

9. Learn about Billing and Hardware Warranties

Depending on the project, resellers may have to juggle monthly bills from multiple vendors or carriers. To alleviate that burden, consider the benefit of all-in-one billing for hardware, data plan, and added services – which can also benefit your end customer.

At OptConnect, customers on an OpEx pricing model receive lifetime warranty coverage on their fully managed hardware, with free overnight replacement. Not every vendor offers this benefit.

10. Check Availability of Live Tech Support

Finally, consider tech support. Will you need to submit a ticket if hardware issues arise? What is the typical turnaround time if you submit a ticket? Will you or your customers depend on email support only?

Even the best products are not immune from glitches. The most reliable networks sometimes go down. To keep customers happy, look for reliable troubleshooting options that help you resolve issues quickly. At OptConnect, our award-winning team is available 24 x 7 x 365, for quick resolution day or night.

Ready to take your security solution to market more quickly? Contact an OptConnect solution engineer anytime.

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1. Know Customers' Bandwidth and Data Needs

2. Consider Onsite Power Requirements

3. Research Hardware and Connectivity Options