ATM USA is a nationally-recognized and trusted partner of high-quality, turnkey ATM equipment and services. They help their partners gain visibility, ensure positive brand experiences, and deliver convenience to their customers. The company was created to provide the ATM marketplace with a truly full-service ATM program that helps companies and organizations maximize their internal resources as well as profits.
Utilizing phone lines and onsite DSL connections, ATM USA was running into issues with extremely slow connectivity and outdated equipment. That’s when they turned to OptConnect for streamlined connectivity and support.
Based in Morrisville, North Carolina, ATM USA manages ATMs for large financial institutions and small credit unions. In addition, they also deploy their own turnkey ATMs. The company helps large organizations gain visibility, ensures positive brand experiences, and even helps entrepreneurs grow their businesses while delivering convenience to their customers.
The company recognized that uptime is one of the most critical factors in the success of an ATM and has made it a key focus in their business to provide the best connectivity possible for their customers.
Prior to using OptConnect, ATM USA was relying on phone lines and onsite DSL connections. This was leading to extremely slow speed, outdated equipment, and a lack of monitoring/control. In addition, even when they got new equipment, it did not pair well with the analog phone lines. The lead time was also a deterring factor, having to wait ten days or more to get up and running.
“We wanted full control of our ATMs, and we didn’t have inbound access to actually connect to the machines,” said Jeff Wood, Lead Tech Support at ATM USA. “When OptConnect was presented to us, we liked that their solution would give us full control over those machines.”
After partnering with OptConnect, ATM USA began leveraging CAT-1 routers to power their connectivity needs, and although the connectivity has proved reliable for them, they say the most notable difference is the customer support. One of the most critical things we get from OptConnect is the backend support,” said Mercer. “When we call OptConnect, we know that someone will always be there to answer the phone. They do the best job out there and truly have the best support staff.”
Beyond reliable customer support, ATM USA is also a big fan of OptConnect’s warranty process. “I have always been impressed with the warranty process at OptConnect,” said Jeff Wood, Lead Tech Support at ATM USA. “I like that we can have routers shipped overnight at our request and that if a router ever goes down, we can have it back and running within 24 hours.”
One of the main features ATM USA utilizes from OptConnect is a platform called Summit. Summit is OptConnect’s robust, monitoring platform that enables customers to have access to their wireless portfolio wherever you go. This platform allows them to conveniently view and manage their devices from your phone, tablet, or computer.
“Summit is a great tool because I don’t have to call in when I need a router status and I can tell how it’s performing because it provides real-time status for each device,” said Wood. “We used to have to do the status assessments ourselves, and now Summit takes care of all of that for us.”
Moving forward, ATM USA wants to be a one-stop solution for financial institutions to manage their upgrades, cash vendors, service vendors, and ATM fleets. Striving to be the premier solution for Fortune 500 banks to small mom and pop branches, ATM USA is continuing to grow and scale, and OptConnect is proud to be apart of their solution.
"I recommend OptConnect because the support is the best in the industry and they do a great job communicating with customers. Uptime means everything to us, and OptConnect is a vital part of keeping our uptime where it needs to be."
When you don’t own or control your ATM location, secure connectivity can be a challenge. OptConnect provides a private network with instant connectivity for reverse ATMs, cash recycling ATMs, and every other type of ATM technology that depends on a strong network connection.