Based in New York, Automatic industries services multiple locations and installs laundry equipment in common area laundry rooms for apartments, condos, co-ops, marinas, military bases, camps and schools. The company started out using onsite internet for each location but ran into many issues including security and poor technical support from Internet Service Providers (ISP’s).
That’s when the company began looking for a robust connectivity solution that could support each unique location. Automatic Industries now partners with OptConnect for all of its connectivity needs – for a more strategic move toward cashless payments and digital transformation.
Founded by Bob Savino in 1971, Automatic Industries is now led by Denise Savino-Erichsen, Bob’s daughter, who is a second-generation owner. The company prides itself on excellent service, responding to all calls within 24 hours, offering Saturday service and dispatching on Sundays for emergencies. There is more to operating a laundry room than just collecting money.
That is why Automatic Industries focuses so heavily on maintenance and customer service and support. This attention to all aspects of the laundry experience has been a great differentiator and has lead many laundry clients to Automatic Industries.
In the face of coinless operations and cashless payments, Automatic Industries needed a more reliable, cost-effective source for connectivity to support this digital shift. With onsite Wi-Fi at each location, the company was running into spotty Internet connections at some locations, as well as the expense of connecting directly through an internet service provider.
Wanting direct access to their connectivity source, Automatic Industries searched for a connectivity solution they could have more control over. Eventually, they found OptConnect, whose fully managed connectivity solution has solved all previous struggles.
With mobile payments completely dependent on internet connectivity, Automatic Industries wanted a connectivity solution that optimized uptime. For superior connectivity and convenience, Automatic Industries now relies on OptConnect mylo to connect their locations. The mylo offers both innovation and peace of mind for operators.
“OptConnect mylo has worked well for us and it’s rare that we have any downtime,” said Grieshaber. “OptConnect provides a reliable solution that we know will work every single time.”
Moving into the future, Automatic Industries is focused on transitioning out of a physical card solution and into a fully mobile payment enabled business. For many years, many laundry operators were strictly coin op but with the innovation of laundry payments over the last few decades, Automatic Industries wants to be able to stay ahead of the curve with mobile payments. Automatic Industries is striving to be on the cutting edge of technology and has a lot of potential to expand in the coming years.
“Automatic Industries has been progressive and open-minded when it comes to employing technology to increase revenue and enhance the customer experience,” said Brian Gill, Sr. National Sales Manager at OptConnect. “Before establishing a partnership, we asked Denise and Adam to try OptConnect in their toughest and most challenging locations where other connectivity solutions had failed them to really put us to the test. When we were able to solve their connectivity issues in their most challenging locations they quickly realized they could trust our managed solution.”
“I recommend OptConnect because it’s quick, inexpensive, and reliable, especially when dealing with credit card applications. We also enjoy the ability to use OptConnect’s Summit platform to see device status in real time.”
As the premier wireless data provider for the commercial laundry space, OptConnect has the hardware, the network connections, the software, and the monitoring and support to make your commercial laundry deployment simple and secure.
Our managed, end-to-end service allows commercial laundry operators to add OptConnect to laundry machines without introducing a complicated, time consuming new step in the process.