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OptConnect Privacy Policy

Last Updated: January 2026

SUMMARY

OptConnect Management LLC and its group of companies (“OptConnect”, “we”, “us”, “our”) take your privacy seriously. This Privacy Notice (“Notice”) explains who we are, how we collect, use, and share personal information about you, and how you can exercise your privacy rights. “You” may be a visitor to our website, a customer, a partner, or an end user of our managed wireless services.

SCOPE

This Privacy Notice applies to our global operations. While our primary operations are in the United States, we recognize our obligations under global privacy frameworks.

If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, please review the “EEA & UK Supplement” below. If you are a resident of Canada, please review the “Canada Privacy Rights” section below.

 

1. WHO WE ARE

OptConnect is a premier provider of managed wireless connectivity solutions, headquartered in Kaysville, Utah. We provide hardware, data plans, and cloud-based management platforms to enable connectivity for ATMs, kiosks, digital signage, and other IoT applications.

 

2. WHAT PERSONAL DATA DO WE COLLECT?

The information we collect depends on your interactions with us through our website, communications, and the services you use.

2.1 Information You Provide to Us

  • Business Contact Information: Name, job title, company name, email address, mailing address, and phone number when you register for an account, request a quote, subscribe to our newsletter, or provide information at a trade show.
  • Account Credentials: Username and password for accessing our cloud-based management platforms.
  • Payment Information: Credit card details, billing address, and financial data necessary to process transactions.
  • Support Data: Information you provide when contacting our 24/7 customer care center (via phone, email, or chat), including details of your connectivity issues.

2.2 Information We Collect Automatically

  • Device & Usage Data: As a connectivity provider, we automatically collect technical data regarding the SIM cards and routers we provide. This includes:
    • ICCID / IMEI: Unique identifiers for SIMs and hardware.
    • Data Usage Logs: Bandwidth consumption, connection times, and signal strength.
    • Location Data: Approximate location based on cellular tower triangulation or GPS (if enabled on specific hardware).
  • Website Usage & Cookies: We collect information such as your IP address, browser type, and operating system when you visit our sites.
    • Cookies: We use cookies to remember and process items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic.
    • Third-Party Analytics: We may contract with third-party service providers to assist us in better understanding our site visitors. 

 

3. HOW DO WE USE YOUR INFORMATION?

We process your personal data for specific, lawful purposes:

  • Service Delivery: To activate SIMs, manage connectivity, and provide access to our cloud-based management platforms.
  • Transaction Processing: To fulfill orders and manage billing.
  • Personalization: To better respond to your individual needs and preferences.
  • Customer Support: To troubleshoot connectivity issues and effectively respond to your service requests.
  • Product Improvement: To analyze usage trends and improve our hardware, website offerings, and network reliability.
  • Communication: To send critical service alerts, transactional emails (updates pertaining to your order), and company news (where you have opted in).

 

4. HOW DO WE SHARE YOUR INFORMATION?

We do not sell your personal information. We share data only as follows:

  • Trusted Service Providers: With third parties who assist in operating our website, conducting our business, or servicing you (e.g., cellular carriers, shipping partners, payment processors), so long as those parties agree to keep this information confidential.
  • Legal Compliance: When required to comply with applicable law, enforce our site policies, or protect ours or others’ rights, property, or safety.
  • Business Transfers: In connection with a merger, sale, or asset transfer, provided the receiving party agrees to respect your personal information.

 

5. SECURITY & RETENTION

We implement industry-standard technical and organizational measures to protect your data.

  • Encryption: All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider’s database.
  • Access Control: Data is only accessible by those authorized with special access rights to such systems.
  • Retention: After a transaction, your private information (financials, etc.) may be kept on file for more than 60 days in order to facilitate a secure, customer-friendly return or re-ordering experience, consistent with legal and business requirements.

 

6. EUROPEAN ECONOMIC AREA (EEA) & UK SUPPLEMENT

If you are located in the EEA or UK, this section applies to you.

6.1 Lawful Basis for Processing

We process your personal data under the following legal bases:

  • Performance of Contract: To provide the managed connectivity services you have ordered.
  • Legitimate Interests: To improve our services, ensure network security, and for B2B marketing (where permitted).
  • Legal Obligation: To comply with tax and accounting laws.
  • Consent: For specific marketing activities or cookie usage, which you may withdraw at any time.

6.2 International Data Transfers

OptConnect is headquartered in the United States. Data we collect is transferred to and processed in the U.S. When transferring data from the EEA/UK to the U.S., we rely on:

  • Standard Contractual Clauses (SCCs): We implement the European Commission’s approved SCCs in our agreements with partners to ensure your data remains protected.
  • Data Processing Agreements (DPAs): Available for our enterprise customers upon request.

6.3 Your Privacy Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your data (“Right to be Forgotten”), subject to legal retention requirements.
  • Restrict or Object to specific processing activities.
  • Data Portability: Receive your data in a structured, common format.
  • Withdraw Consent at any time.

To exercise these rights, please contact us at privacy@optconnect.com.

 

7. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a resident of California, this section applies to you.

We are in compliance with the requirements of CCPA (California Consumer Privacy Act). You can read more details by downloading the following document: CCPA Privacy Notice. 

7.1 Your Rights

  • Right to Know: You may request the categories and specific pieces of personal information we have collected.
  • Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  • Do Not Sell: We do not sell personal information as defined by CCPA.

 

8. OTHER U.S. STATE PRIVACY RIGHTS

If you are a resident of Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia, this section applies to you.

In addition to the rights granted under federal and California law, residents of these states have specific rights regarding their personal data (such as under the Utah Consumer Privacy Act).

8.1 Your Rights

Subject to exceptions, you have the right to:

  • Confirm and Access: Confirm whether we are processing your personal data and access that data.
  • Correct: Request that we correct inaccuracies in your personal data.
  • Delete: Request that we delete personal data provided by or obtained about you.
  • Portability: Obtain a copy of your personal data in a portable format.
  • Opt-Out: Opt-out of the processing of your personal data for targeted advertising, sale, or profiling. Please visit https://www.optconnect.com/information-opt-out to exercise this right.

8.2 Exercising Your Rights & Appeals

To exercise any of these rights, contact us at privacy@optconnect.com. If we decline your request, you may appeal our decision by emailing us with the subject line “Privacy Appeal”.

 

9. CANADA PRIVACY RIGHTS

If you are a resident of Canada, this section applies to you.

9.1 International Transfers & Service Providers

OptConnect is headquartered in the United States. By using our services, you acknowledge and consent that your personal information will be transferred to, processed, and stored in the United States.

  • Service Providers: We may use service providers located outside of Canada (including in the United States) to process your personal information.
  • Risk of Foreign Access: While your personal information is in the United States, it is subject to U.S. laws and may be subject to disclosure to U.S. governments, courts, or law enforcement or regulatory agencies pursuant to those laws.
  • Contact: If you have questions specifically regarding our use of service providers outside Canada, please contact our Privacy Officer (contact details in Section 13).

9.2 Consent vs. Legitimate Interests

Unlike the GDPR, Canadian privacy laws generally do not recognize “Legitimate Interests” as a primary basis for processing personal information. We rely on your consent (express or implied) for the collection, use, and disclosure of your personal information.

  • Implied Consent: By providing us with your business contact information or ordering our services, we infer your implied consent to use that information to fulfill your request, manage your account, and maintain our business relationship.
  • Withdrawal of Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact privacy@optconnect.com.

9.3 Quebec Residents (Law 25)

If you are located in Quebec:

  • Person in Charge: The person in charge of the protection of personal information at OptConnect is our Privacy Officer.
  • Cross-Border Transfer: We have conducted an internal assessment to ensure that your data receives adequate protection when transferred outside Quebec.
  • Your Rights: You have the right to request access to your personal information, request rectification of inaccurate information, and (where applicable) request the deletion of your data or the cessation of its dissemination.

 

10. CHILDREN’S PRIVACY (COPPA)

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

 

11. THIRD-PARTY LINKS

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

 

12. CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page and update the “Last Updated” date at the top of this policy.

 

13. TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website here: Terms and Conditions

14. CONTACT US

If you have questions about this policy or wish to exercise your rights, please contact us:

OptConnect Attn: Privacy Officer 865 W. 450 N., Suite 1 Kaysville, Utah 84037 Email: privacy@optconnect.com