OptConnect, a longtime leader in managed wireless services, today announced that they have been honored in multiple categories in season 2 of the 2021 Titan Business Awards. OptConnect took home a platinum award for Contact Center of the Year and a gold award for Most Innovative Company of the Year.
With a customer base that spreads across North America and involves many different industries, OptConnect’s Customer Care Center is a group of dedicated, talented employees who work around the clock to ensure that customers’ needs are taken care of. This team of highly trained and knowledgeable connectivity experts keep a constant eye on our entire portfolio of connected devices and support customers who need help with installations, site surveys, device troubleshooting and everything in between.
“Our Customer Care Center supports our ever-increasing customer base with incredible efficiency, professionalism, and best-in-class service,” said Kevin Dalton, Chief Experience Officer at OptConnect. “This is truly a team that does it all for our customers, 24 hours a day, 7 days a week.”
OptConnect’s Connectivity-as-a-Service model has totally changed the way OEMs, operators, and deployers can get their equipment connected to the internet reliably without the expertise or expense of having to do it on their own. Many people try to incorporate an IoT solution into their organization and connectivity challenges have proven to be a big hindrance in those endeavors. OptConnect is like hitting the easy button for IoT connectivity. OptConnect is proud to take home a gold award for Most Innovative Company of the Year.
“I am incredibly proud that OptConnect is receiving recognition for our continued innovation and development,” said Chris Baird, President and CEO of OptConnect. “We do everything with our customers in mind and we know how important it is to them to have an all-in-one solution that they can count on.” The establishment of TITAN Awards has been an aspiration for IAA to honor and commemorate achievements and recognize expertise in every aspect of business. “We praise the phenomenal Titan-like accomplishments of a wide range of organizations, from all sectors, and their strong determination to achieve greater heights,” said Kenjo Ong, CEO of IAA. “Holding on through hardships and hassles, we intent to uplift and encourage all businesses, being the advocate of integrity for all corporate professionals across the globe.”
To view all the 2021 winners, please visit https://thetitanawards.com/winner.php.
For more information about OptConnect, please visit www.optconnect.com.
About International Awards Associate (IAA)
IAA, established in 2015, is the organizer of MUSE Creative Awards, MUSE Design Awards, MUSE Photography Awards, MUSE Hotel Awards, Vega Digital Awards, Vega Students Awards, NYX Marcom Awards, NYX Game Awards, NYX Video Awards, TITAN Business Awards, TITAN Property Awards, LIT Talent Awards, NY Product Design Awards, New York Photography Awards, and iLuxury Awards.
About OptConnect
Established in 2009, OptConnect has rapidly emerged as a premier provider of IoT connectivity solutions, serving diverse sectors including ATMs, vending machines, smart safes, digital signage, security assets and irrigation systems. With the strategic acquisition of Premier Wireless Solutions (PWS) in 2021 and the recent add-on addition of M2MDataGlobal in 2024, OptConnect has solidified its global presence and commitment to delivering cutting-edge wireless connectivity solutions. Our mission remains focused on helping customers design, deploy, and manage their IoT initiatives.
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Media Contact
Gateway Group
Christina Lockwood, Ryan Deloney
(949) 574-3860
optconnect@gateway-grp.com
